How to take care of your jewellery?
Our lovely piece is meticulously crafted from high-quality lab-grown diamonds and 9k/14k/18k solid gold, making it a timeless and elegant treasure.
To keep it in the best condition, here are a few tips:
1, Avoid contact with harsh chemicals such as perfume or bleach.
2, Remove before swimming,exercise, sleep or house chores.
3, Store separately to avoid scratches caused by friction.
4, Avoid sudden temperature changes. E.g. soaking in hot springs, using steam or sauna rooms.
5, Avoid exposing diamonds to grease or cosmetics during daily wear.
6, Clean regularly with a soft cloth or appropriate jewellery cleaner.
Jewellery Care Support Program
We design our jewellery to be worn, loved, and lived in.
To ensure your piece continues to shine beautifully, we offer a dedicated Jewellery Care Support Program.
Complimentary Repairs – First 6 Months
We are pleased to offer complimentary repairs within 6 months of purchase for manufacturing faults or structural issues under normal wear.
If your piece requires attention during this period, please contact our support team and we will carefully assess and arrange the repair for you.
Lifetime Repair Support
Jewellery is meant to accompany you through time.
After the initial 6-month period, we proudly provide lifetime repair services at a reasonable cost, covering craftsmanship and materials where applicable.
We are committed to helping you maintain your jewellery for years to come.
Exclusions
Our complimentary repair service does not cover:
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Lost items
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Damage caused by excessive force or impact
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Improper use or neglect
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Damage caused by third-party repairs or modifications
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Unauthorised alterations or adjustments
Each repair request is individually assessed to ensure fairness and transparency.
Our Commitment
Fine jewellery, including solid gold pieces, is delicate by nature and should be handled with care.
We encourage mindful wear and proper storage to preserve its beauty and longevity.
If you ever experience an issue, please reach out to us.
We are here to support you — because every piece deserves lasting love.